Gain an advantage with Tech Service That Makes You Smile.
My name is Derek Schaefer. Tell me about your business and let's discuss how we can help. My team and I work hard to provide you with the best computer, software, and network services. I genuinely care that you're happy with us and our service to you.
Our secret recipe starts by treating your business like it was our own. You'll get a complete solution with no runaround or surprises. It's The TOCO Way.
Sincerely, Derek Schaefer, Owner
From co-founding the popular KDI Computers enterprise in Lake City in 1993, to founding North Florida's most-trusted Tech Services company, Totally Covered (TŌCŌ), Derek has served individuals and corporate clients large and small for over 20 years. He made headlines when he co-founded Lake City and Live Oak's leading Internet provider, Internet Service Group, in 1995. After that, he created and taught at Lake City's first Computer Skills school in Downtown Lake City. Working with local people since before the first internet boom, Derek has hands-on experience with how technology affects local businesses. Staying ahead of technology's frequent changes is Derek's sixth sense.
Managing Engineer and Network Administration
Matt manages all of our support teams. He focuses on the various facets of technology that revolve around data systems and servers, whether that’s securing systems for compliance or designing best practices. Prior to heading support at TŌCŌ, he managed a complex computer infrastructure as implemented by the City of Lake City Tech Department. Matt has consulted and advised entrepreneurs, professionals, and business veterans on best technology practices for over 15 years.
Information Officer & Professional Services
John informs our customers' management teams on budget issues, risks, and system recommendations. He also implements new tech and organizes support escalations. John's passion for excellence and experience makes him a valuable asset to businesses in the area.
Brad works with our Remote Helpdesk, coordinates onsite service, and helps with how-to questions. Brad brings his own diligence and energy to work and is a trusted resource for our clients
Deirdre Schaefer (pictured with grandson)
Yes, Deirdre is related to the owner. In fact, she's his mom! From scheduling to bookkeeping, Deirdre's reliable coordination skills keep everything -- and everyone -- running efficiently.
Jason Dobson (Self-Portrait)
Jason got his start working with Internet Service Group, a pioneering Internet Service Provider in Lake City and Live Oak, Florida. He helps in all things related to the Web, whether that’s securing a trademark for a logo design or helping clients work through complex Web management systems. Before joining TŌCŌ, he was an associate at Lake City Community College. Jason also represents businesses on Web promotion matters. Jason is a Cisco certified technician and keeps Web services running smoothly.