Where Computers Go

About Us

Get help with your computer issues.

Gain an advantage with Tech Service That Makes You Smile.

My name is Derek Schaefer. Tell me about your business and let's discuss how we can help.  My team and I work hard to provide you with the best computer, software, and network services. I genuinely care that you're happy with us and our service to you.

Our secret recipe starts by treating your business like it was our own. You'll get a complete solution with no runaround or surprises. It's The TOCO Way.

Sincerely, Derek Schaefer, Owner


Get Started:

Ask questions, schedule service or a meeting:

Tap-to-Call (mobile only):
(386) 752-3200 Lake City
(386) 208-0411 Live Oak
(352) 792-6422 Gainesville


Monday - Friday
9AM - 5PM


Our People

Derek Schaefer, Owner

Derek Schaefer, Owner


Derek Schaefer

From co-founding the popular KDI Computers enterprise in Lake City in 1993, to founding North Florida's most-trusted Tech Services company, Totally Covered (TŌCŌ), Derek has served individuals and corporate clients large and small for over 20 years. He made headlines when he co-founded Lake City and Live Oak's leading Internet provider, Internet Service Group, in 1995. After that, he created and taught at Lake City's first Computer Skills school in Downtown Lake City. Working with local people since before the first internet boom, Derek has hands-on experience with how technology affects local businesses. Staying ahead of technology's frequent changes is Derek's sixth sense.


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Managing Engineer and Network Administration

Matthew Coffin

Matt manages all of our support teams. He focuses on the various facets of technology that revolve around data systems and servers, whether that’s securing systems for compliance or designing best practices. Prior to heading support at TŌCŌ, he managed a complex computer infrastructure as implemented by the City of Lake City Tech Department. Matt has consulted and advised entrepreneurs, professionals, and business veterans on best technology practices for over 15 years.

Technology Alignment Manager

Jon Lum

Jon heads in-store service in our Live Oak shop, coordinates onsite service, and helps with technical issues. Jon brings his own diligence and energy to work and is a trusted resource for our clients.

Technology Alignment Manager

Brad West

Meet with someone who understands your needs and will provide a clear path of how TOCO can help you. Choose the Contact menu option on this site to schedule an on-site consultation with Brad, or call.

Office Management

Deirdre Schaefer

Yes, Deirdre is related to the owner. In fact, she's his mom! From scheduling to bookkeeping, Deirdre's reliable coordination skills keep everything -- and everyone -- running efficiently.



WEB Services

Jason Dobson (Self-Portrait)

Jason got his start working with Internet Service Group, a pioneering Internet Service Provider in Lake City and Live Oak, Florida. He helps in all things related to the Web, whether that’s securing a trademark for a logo design or helping clients work through complex Web management systems. Before joining TŌCŌ, he was an associate at Lake City Community College. Jason also represents businesses on Web promotion matters. Jason is a Cisco certified technician and keeps Web services running smoothly.